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  1. Kaustav
  2. Complaints, Objections
  3. Sunday, November 29 2020
I had booked kia seltos Anniversary edition october last week and sales person said it would take 1 month and in written he had given 45 days and now he is saying probably it will be coming at the end of december, he had changed the date everytime i asked him , so i cant be sure that i will get december last week or not. I contacted the sales manager, he had listen to my problem but now i asked him to say a fix date and he is ignoring my call after that. What should i do next ??
Admin Accepted Answer
Greetings !!

Kia Seltos commands waiting period from 4 weeks to 10 weeks basis
> Model Variant
> Colour
> Location

As i understand Kia Seltos Anniversary edition was introduced in October 2020 - there could be waiting which may extend

Above is a dealer level indicative guide on waiting period,
Anniversary edition too has indicative waiting period of 6 weeks to 8 weeks

But, kind note that
> Delivery time lines can significantly vary basis colour, variant as per production schedule
> Also, for some cancellations by existing customers car are allotted to another customer next in line preference.

Coming to Dealer Level
Its completely unprofessional by dealer showroom to ignore in calls.
They selling car which cost more than 15 Lakh rs and has to have respond to Customer Queries.

But - trust dealer showroom also do not have much in hand. They are processing indents on regular basis and due to combination of over choices of over 100 Model Variant & Colour theme - production is happening in batches.

So, The last thing can ask in from showroom end, is when has he placed indent with Manufacturer ?
If indent is already placed then - final lot of dispatches allocation for year 2020 would likely be happening by Mid December 2020 / 3rd Week
May keep an eye by same by that time for a confirmation from dealer if you actually getting the car in 2020 as he will share VIN with you by that time (been cars alloted to dealer can be seen in Kia Dealer Management System prior to dispatches)

Hope should help !!

  1. more than a month ago
  2. Complaints, Objections
  3. # 1
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