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  1. Kuldeep Sharma
  2. Complaints, Objections
  3. Monday, May 11 2020
Respected Sir,
I have purchased Grand i10 Nios on 20 Mar 20. At the time of booking sports model of the vehicle I was appraised many features like Arkmys sound system, cooled glove box, USB fast charging etc but after taking delivery I found all these features missing from the vehicle.

I already lodged a complaint with NRL Hyundai, Agra from where I purchased the vehicle and also customers support Hyundai Motors India Ltd. Please advise/suggest me to resolve this issue.

Thanking you
Kuldeep Sharma
Admin Accepted Answer
0
Votes
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Hello,

Hyundai India reshuffled in features of Grand i10 Nios and yes was till Mid Feb 2020 features were available as
> Arkamys Sound System
> Cooled Glove Box
> USB Charging Slot

in Sportz Model, but they removed same and restricted these features only to top end Model Variant then in
Well nothing can be much done now except if same committed by dealer consultant then may take up with HMIL or dealer for part compensation against committed features

Hope should help !!


  1. more than a month ago
  2. Complaints, Objections
  3. # 1
Kuldeep Sharma Accepted Answer
0
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Can any car manufacturing company reshuffle the features of any car without any prior information/announcement publicly for such face-lift ? Can I file a case against the company for this ? Will it be advisable to fil a case against the car company ie HMIL and the concernd dealer for missing the features of my vehicle without any prior information/announcement publicly ? Please advise/suggest me respected Sir ? ?
  1. more than a month ago
  2. Complaints, Objections
  3. # 2
Kunal Barua Accepted Answer
0
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Hi Kuldeep,

I have faced the same issue today during the delivery of my car Grand i10 Nios Sportz 1.2MT where many key features (Cooled Glove box, USB fast charging, Arkamys Sound System) are missing. I am shocked as nothing was mentioned by the dealer consultant during purchase. I feel disappointed and cheated when i read about this. Really confused about the whole situation.

Can you kindly help in this regards or guide me what i can do about this?
Can you kindly reach me on the below number please?

Regards,
Kunal
9836755441
Saurabh Jain Accepted Answer
0
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Undo
Hi

Even i had same experience today.. it was promised by the dealer that these features are available in sports AMT model [Cooled Glove box, USB fast charging, Arkamys Sound System] but upon seeing the car all of these were missing.
I immediately informed dealer and to my surprise he was clueless.
He said that manufacturer has reduced these features and we cannot do anything.
IF any of you here are thinking to raise official complaint or consumer court willbe good option .. let me know and count me in!
this is bizzare from Hyundai!


Pratyush Accepted Answer
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Even I have faced this issue. This is completely a retrograde and consumer hostile move of Hyundai. Further, Hyundai has increased the price of the mentioned variants in June 2020 so it is completely bizzare. When other manufacturers are improving their offerings to consumers and giving other lucrative offers in the time of current slowdown and pandemic, it is unthinkable that Hyundai would reduce its offerings.

I have written to HMIL. Lets see what reply I get.
Saurabh Jain Accepted Answer
0
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Are Hyundai showrooms / Hyundai Motors providing any compensation for these missing featureS?
or Consumer court is the only way round?
Please let me know if anyone had any more updates on this issue or if anyone was able to find middle way with dealers/Manufacturers for compensations.

I don't see any pricing too for these products/features online or on hyundai website so that i can figure out correct/justifiable compensation amount.
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