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  1. Lokesh Agrawal
  2. New Cars, Reviews
  3. Saturday, December 28 2019
My concern in following pointers
kindly help.

1. I bought hyundai Venue sx diesel from CI Hyundai bhopal
2. 1 day before delivery I inspected, car was dirty, they told car came in truck from Baba hyundai dealership Ratlam.
3. At the time of delivery I asked meter reading driver told 22 km
4. after delivery I realized Initial reading was 221 km they misleaded me.
5. I called back they told car रतलाम से चल कर आई है
6. I asked from extended warranty as assurance and seat covers as compensation.

Now they are delaying response
Admin Accepted Answer
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Greetings !!

As what i can make up from your query, you booked venue Diesel from CI Hyundai Bhopal and they claimed that they do not have car and thus
> got it from other dealer which is Baba Hyundai Ratlam
> Odo reading was also at 221 Km instead of 22 Km
> You contacted them and dealer executive sharing there own stories

Now the best way to resolve is
> First to rule out that its a demo car, get car
a) Closely Inspected in broad day sunlight on dash, steering, tyres, odometer for a possible usage
b) Register vehicle on Hyundai India Website and Hyundai Car Care app to actually check if there is any service history showing of vehicle on app

> If not been a demo car then is a great relief and next step to is to write a through email to Hyundai India Customer care, and also connect in Hyundai regional Office
Hyundai Regional Office is in Bhopal. Explain in clearly the sequence of
a) Trust you shown in Elite Hyundai brand
b) What was promised and expected as been Hyundai Customer
c) What you feel as been cheated by incidents before delivery and at delivery
d) What have you done so far to connect with local hyundai dealer and still no response as what referred
e) What you feel of Hyundai Experience as a customer NOW of the company which states core value of 'Customers lifetime companion'

Also, Hyundai India Regional Office based in Malviya Nagar, Bhopal, Contact - (0755) 6733800. There was a support staff named Ritika there earlier, unsure if shes there or not. May check out or else ask for for Respective Manager who takes care of CI Hyundai as Manager from Hyundai

If closeby to your location you can even meet them in office and explain the breach of trust and instead of putting up your demand for seat covers or these accessories - let ask on what they can do for you to regain trust, and at right moment out forward your wish

With a little push am sure can get things worked in your favor, provided you able to approach OEM regional office for the issue along with involvement of Hyundai India customer care too

Hope should help !!


lokesh Agrawal Accepted Answer
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Please review my mail your kind correction are appreciated


Dear Hyundai,

I have purchased Hyundai Venue SX Diesel on 17.Dec.19 from CI Hyundai Hoshangabad road Bhopal.

I have immense trust in the brand Hyundai but
I am writing this to bring in your kind notice that the vehicle has been sold to me with misinterpretation of the facts.

When I visited dealership to inspect vehicle before delivery, I found car was dirty having mud on wheels, I asked to Monika(sales person) and she explained that car came in truck from Baba Hyundai Ratlam dealership and driver driven it from Kohefiza stockyard to the showroom. I have trusted on her words as a hyundai representative.

On the day of delivery when I asked for odometer reading, I have been told that it is 22.1 km.

After delivery of car while driving to home I observed that odometer reading is more than 200km which means Initial reading was 221km instead of 22.1km.

I was moved as I have been cheated by misinterpreting the facts.

I called local customer care support available at the same showroom and they explained me that "गाड़ी रतलाम से चला कर लाए इसीलिए reading 200km से ज्यादा है"

When I told customer care person that I have been cheated he finally told " हम कुछ नहीं कर सकते हमने बता दिया है गाड़ी चला कर लाए हैं आपको आगे जो करना है करलो "

Then I called to Manager Mr. Pradeep Rai and assured me for faster resolution. In the series of discussion I have explained my concern to three authority managers but no solution has been provided to me also I find all re reluctant to my calls now.

I am bachelor and bought car with loads of expectations and dreams. This is my first and I trusted hyundai but my Hyundai Experience was this full of cheat and falsehood. I had lost privilege of first long drive on brand new own car as it was already driven 221km.
I am unhappy to share my concern to you who consider Hyundai cars as 'customers lifetime companion'


I hope I will get the quick resolution.

Regards,
Lokesh Agrawal
8652473928
Admin Accepted Answer
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Hello,

Pl find attached reply in ZIP Folder which you can use with attachment for sending mail to Hyundai Regional Office and Customer Care'
May speak on similar lines too
Attachments (1)
lokesh Agrawal Accepted Answer
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Thankyou so much.. it has proven great help... dealer has explained the scenario and gave assurance... also in process of retaining trust dealership has offered seat covers for the car.... dealership might get agree for extended warranty if I would have pushed little more but he gave genuine reason so I got convinced.


Admin Accepted Answer
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Happy to hear that
Just a small recommendation as you referred it to been your first car
> When you start car in morning, idle for few seconds around 15 seconds so that lubrication can happen to turbo charger and do not race the engine to high rpm in initial run

> When you cover Long Distance drive or High Speed driving on expressway sort then before turning the ignition off idle the car engine for as high as a minute so that turbo can cool down, Do note that turbo can spin very high to tune of 150,000 to 200,000 rpm in a minute even.

Above best practice will ensure long lasting life to this key component turbocharger without much wear to it
Hope should help and Wishing Safe and Happy Motoring Experience
Raju chacha Accepted Answer
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Getting seat covers is good.
Fault partly on your side also for not checking odo before taking delivery.
lokesh Agrawal Accepted Answer
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Is the same advice regarding turbo charger applicable for Diesel variant as well ?
lokesh Agrawal Accepted Answer
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Getting seat covers is good.
Fault partly on your side also for not checking odo before taking delivery.

I have checked odo at the time of delivery they explained me that it is 22.1km. Ambience was such that I nodded without observing the decimal point.
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