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  1. Debasisha
  2. Complaints, Objections
  3. Monday, July 02 2018
I am having the new Honda city 2017 model.
The navigation available in the info entertainment system is not working. It's really very bad.
Its giving the error "Missing or incomplete folder : /sdcard/IGO"
Can anyone suggest me what to do for the same?
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Admin Accepted Answer
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Hello,

Honda City uses IGO Navigation Software for Offline Navigation
It seems that the either the files are corrupted or missing during update or firmware update

Now there are 2 ways
> Either get the system Factory reset and installed IGO from SD Card
You need to install in Firmware and IGO update at Honda Dealer end

> or copy the IGO Folder files and overwrite the same on SD Card

Hope should help !!


  1. more than a month ago
  2. Complaints, Objections
  3. # 1
Skk Accepted Answer
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Iam also facing same problem in my 2017 honda city. The dizipad is very bad for this segment car. Hope honda brings update for apple car play and android auto soon
  1. more than a month ago
  2. Complaints, Objections
  3. # 2
Daniel Accepted Answer
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I have misplaced my Honda City 2017 IGO navigation micro SD card, can I get a duplicate SD Card or is it possible to copy from another cars SD card.
Please suggest me .

Daniel.
  1. more than a month ago
  2. Complaints, Objections
  3. # 3
Raghu Accepted Answer
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I have misplaced my Honda City 2017 IGO navigation micro SD card too, can I get a duplicate SD Card or is it possible to copy from another cars SD card.
Please suggest.
  1. more than a month ago
  2. Complaints, Objections
  3. # 4
lallan Accepted Answer
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sir any update on the missing/incomplete folder issue ?


  1. more than a month ago
  2. Complaints, Objections
  3. # 5
sushila gupta Accepted Answer
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I have misplaced my Honda City zx april 2017 IGO navigation micro SD card too, can I get a duplicate SD Card or is it possible to copy from another cars SD card.
Please suggest.
  1. more than a month ago
  2. Complaints, Objections
  3. # 6
Rohit Kumar singh Accepted Answer
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Dear HSCI team,

My wife got this car in 2017, and IGO map issues has cropped like others have posted.

Don’t you think , that this is generic issue and needs resolution.

We understand HONDA believes in Quality and so customer like us have bought car but not have this kind of generic issues.

Regards
Rohit
9717199753
  1. more than a month ago
  2. Complaints, Objections
  3. # 7
Sunil Bhosale Accepted Answer
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Missing incrupted IGO sd card in my wrv car

Please suggest how many GB card size and further reset?
  1. more than a month ago
  2. Complaints, Objections
  3. # 8
Rp Accepted Answer
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Mine too has a problem of connecting via Mirror Link, which would have solved this off line map issue. Despite many trips, Honda could neither resolve nor replace. Latest Digipad 2.0 has advanced and contemporary features. But that's only for new vehicles. Honda should do it for old ones too, if needed, by charging a bit.
  1. more than a month ago
  2. Complaints, Objections
  3. # 9
Ram Accepted Answer
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Hi Honda team,
My WRV digipad navigation SD is not working properly and showing the error of missing igo info like tat, kindly provide me the best solution for the same
Regards
Ram Kumar
9176688868
  1. more than a month ago
  2. Complaints, Objections
  3. # 10
Daniel Doss Accepted Answer
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Hi I have purchased Honda City 2017 model, during service the navigation SD card was dismantle and given it to me, but I have misplaced the SD card.

Now I am not getting the duplicate SD card instead they are demanding to pay.

Please help me, I have already paid for the original one and request ing a duplicate SD card.

I have tried to mount SD card from other Honda City it is not recognising. That means nobody can interchange the SD cards, in that case authorised duplicate SD card can be issued. Because I have paid for the origenal SD card.
  1. more than a month ago
  2. Complaints, Objections
  3. # 11
Pawan Kumar Accepted Answer
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I am having the new Honda city 2017 model.
The navigation available in the info entertainment system is not working.

Its giving the error "Missing or incomplete folder : /sdcard/IGO"

Can anyone suggest me what to do for the same?
  1. more than a month ago
  2. Complaints, Objections
  3. # 12
Sree Accepted Answer
0
Votes
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You cant copy the folder and it does not recognize the maps. I tried this earlier and did not work. Map updates will need to go to dealer or for replacement SD card. Dealer will charge Rs.3500 for a new SD card when I enquired.
  1. more than a month ago
  2. Complaints, Objections
  3. # 13
KESAVAN Accepted Answer
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Me too had same problem, The dealer not supporting,sent legal notice to Honda. Problem not solved.very bad technology

Not worth for the money paid
  1. more than a month ago
  2. Complaints, Objections
  3. # 14
Ajay Suryawanshi Accepted Answer
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Faced same issue few days. However, I took backup of iGO card. I just quick format the sd card copy same folder and it worked for me.;)
Ritesh Accepted Answer
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Faced same issue few days. However, I took backup of iGO card. I just quick format the sd card copy same folder and it worked for me.;)


Would it be possible to share the backup via mail or telegram please?
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