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  1. Shamim Ahmed
  2. Service & Maintenance
  3. Tuesday, April 03 2018
I bought a VW Vento model 2017 from Bangladesh from VW registered dealer with five year parts warranty. Within 8 month the car broke down with transmission problem. I contacted the dealer, but dealer was no we're to be found. They said our dealership with Volkswagen is cancelled. Forget parts warranty we will not even wash your car for free.
So I contacted vw German, after few weeks they handed me over to Volkswagen India. Volkswagen India replied mail after about a month and asked for Chassis number, after I provided them Chassis number, they again stopped replying.
I asked clearly who will provide parts warranty, or service? Volkswagen replied legally Bangladesh dealer is responsible.
What I know that even if a dealer leave dealership, still he has to give service few year as of conditions stated with dealer and VW.

Volkswagen is intentions not responding to my mail, and trying to avoid me.

Model Vento Diesel Highline series.
Ok now I need parts to repair my car, I am ready to pay for it. But it will be fine if I get cheaper parts. I need a "flywheel" and "repair kit for multiple clutch". I have Indian visa I can come anytime to collect. Now I need help where to come?. It will be easy if Kolkata. Plz help me with price and address. And also let me know, if I buy parts from other agent instead of Volkswagen, will my car work fine.
  Dhaka, Bangladesh
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Admin Accepted Answer
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Hello,

First things first - Volkswagen dealerships do not sell over the counter spares
So - your visit to India may not be fruitful unless you get a confirmation from them that they have spare parts in stock and even ready to sell it over the counter.

Now in terms of your query on Volkswagen
Does VW has wind up operations in Bangladesh - do they have any office there or any authorized workshop ?
If not - then its advised and recommended to follow up by writing emailsto VW Global and VW India team to listen to your complaint

If it helps - then well and good.
Else From our side - what best can we do is - we can publish in video appeal from your side on Youtube channel and try to extend and make it reach to VW Authorities provided all requisite documents related to warranty, invoice and issue been shared

Hope should help !!


  1. more than a month ago
  2. Service & Maintenance
  3. # 1
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