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  1. sidhesh
  2. Service & Maintenance
  3. Thursday, March 22 2018
Tata Zest XMA - 2014 model done 38K Kms - I experienced strange sound from the engine. Tata motors found that the oil sump's paint peeled off and thus the oil was blocked to the engine causing the sound.

Tata motors claimed that this was due to an additive used and thus warranty is invalid. I have not used any additive. Can you advise? Secondly - How do i confirm that this has not resulted in any engine related issue that can hit me later. Tata motors took it for a test drive and came back with a good report. However, no engine report etc was provided to me.
Admin Accepted Answer
@ Sidhesh

When the Oil supply is blocked (or low pressure) or Oil filter damage then in event of driving the car - engine can seize or can damage the engine
Unsure - what has caused in the Oil filter paint to peel and how long has the car been driven after that.
It needs to be carefully inspected for any damage to piston / engine.

Whats the workshop point of view. After replacing in Oil Filter (and possibly engine oil) - did they experience any issue. Did you also had test drive after the same. For warranty part - suggest to take it strongly with OEM and clear your view about service maintenance, vehicle service history and the fact that no additives ever been used including concern. Am sure you will get due response from OEM on it,

Hope should help !!

  1. more than a month ago
  2. Service & Maintenance
  3. # 1
Sidhesh Accepted Answer
Thank you, Admin, for your quick response.
Here and attached is the report from Tata motors. But i'm absolutely unclear how the oil stainer can be blocked but still, the oil level was adequate. Also unsure - how the oil level is normal but an abnormal sound comes from the engine. After all these - Tata motors is unable to explain why the dashboard did not provide any issues.

I'm unsure if the car is reliable to drive long distance. Tata motors is least bothered. How can this be escalated?
I'm unable to upload the file. Can u please let me know if there is an alternate way to upload the file ?

  1. more than a month ago
  2. Service & Maintenance
  3. # 2
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