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  1. Lokendra
  2. Service & Maintenance
  3. Monday, January 01 2018
Hello all,
Firstly compliments to the owner of this forum, I found it quite informational.

I own a VW vento -trend line diesel (2012). car has run approx 46000km only.recently dasboard started showing ENGINE MANAGEMENT LAMP (helical spring ) Red color.

Took it to VW Agra & EGR valve related fault was detected. Cost of repair quoted by SA was 60000 rs!!! (Not covered by insurance or warranty!). So I have to bear it all.

Kindly tell if the repairs cost is reasonable? Anyone has faced similar issue? Should I approach VW management & what help can they provide?
  Agra, Uttar Pradesh, India
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Admin Accepted Answer
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Hello,

As the Volkswagen Service center quoted in for replacement of EGR Valve, are you also experiencing in car
> Some kind of Power loss
> Higher than expected vibrations. noise on Idling
> Rough Drive on Mid range / High speed
> Smell of Fuel in Cabin

are you also observing one or more symptoms
If none - then suggest to visit in alternate service center - if yes then possibly faulty EGR is what likely causing an issue
In such a case - been the car is just 5 years old - may write a strong communication mail to Volkswagen doubting the credibility and confirming the timely maintenance, service history, clean fuel so as to support in reducing costs for same

Hope should help !!


  1. more than a month ago
  2. Service & Maintenance
  3. # 1
Gagan Accepted Answer
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Today I have faced EGR failure issue and VW dealership at Delhi quoted 65000. I asked them to give discount. They agreed. I also wrote a strong email to VW India and VW Germany today about the credibility of their cars and asked them to fix problem free of cost or on heavy discounted rate because in many countries they refunded the money of EGR as the failure occurs after fixing of emission software due to emission scandal.
  1. more than a month ago
  2. Service & Maintenance
  3. # 2
Lokendra Accepted Answer
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Hi gagan

How much discount have they agreed on? In my case VW SA has told 50% of cost discount.
  1. more than a month ago
  2. Service & Maintenance
  3. # 3
TejasG Accepted Answer
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Go to local mechanic and ask him to clean egr. Maruti recommends to clean egr every 30k kms.
To avoid future issues clean egr at every 30 to 40k interval.
Also do intercooler cleaning with it. You should see significant improvement in performance.

Also as per personal experiance use liqui moly diesel additive which helps to burn fuel clean.


  1. more than a month ago
  2. Service & Maintenance
  3. # 4
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Same EGR issue in Vento Diesel 2011 Model, Regularly serviced best fuel used( Shell only) company says Rs. 47500 + GST + Labor charges.

What to do? any body can help me? whom to approach ?
Please help me out my cell number 9426254611.
  1. more than a month ago
  2. Service & Maintenance
  3. # 5
Sujith Marangoly Accepted Answer
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Hi.

I have been facing a lot of issues with my 2011 model Vento. Have the flashing.lights for engine mal function and the coil light. Left in the show room for 1.5 months. Intiially they suspected so many parts to be changed like EGR, Turbo booster censor. Intercooler and aome parts as well. How ever after the technical team arrived they changed some sensor and the lights stopped. After driving for 200 kms continuously. Lights started again. Took it back and changed the turbo booster sensor. Now again I left it to another show room and they are asking me to replace the EGR and the intercooler assembly. This is insane. Does anyo e have any suggestions ??.
  1. more than a month ago
  2. Service & Maintenance
  3. # 6
Shrikanth KNR Accepted Answer
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Hello,

I am facing similar issues in my VW Vento diesel Highline 2011 model, I was driving back from Salem and the glow plug light started to flash in orange. I called my service engineer back in Chennai, he advised me to drive slowly back to Chennai but in a few KM the engine light also started to glow in orange. I did not want to take any risk and drove back to Salem (Nearest service center) for a check. they informed me that the issue is because of EGR and it has to be replaced. Tt was a well maintained driven only by me. The emission software update was done in my last service in 2017.

Estimate of Rs 55000 to replace the EGR assembly is given and it is just a masking the VW is doing not the accept the mistake on their part. Any suggestions on how to go about it
  1. more than a month ago
  2. Service & Maintenance
  3. # 7
Satnam Singh Accepted Answer
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I have Volkswagen venti highline 2012 model ,I have faced problem of yellow colour spring shape light in speedometer. After checking at workshop they told egr fault . It is very costly. Please help me
Please call me at 9855590292
  1. more than a month ago
  2. Service & Maintenance
  3. # 8
Pinaki Accepted Answer
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I am also facing lot of issues regarding the EGR + injector failure post software update. Seems the update is the culprit as the injectors failed TWICE
  1. more than a month ago
  2. Service & Maintenance
  3. # 9
Satish Accepted Answer
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I am also facing EGR Failure issue of my 2013 (30000kms till date) vento comfortline car since 5 years. Whenever I approached the VW Service centre in Mysore which is in my home town, to setright the problem of appearing yellow light of pre heating and engine check in dash board instrument
cluster within warranty period itself they keep on dodging me by telling one or other reason without attending the real problem. Finally on October 2017 they told me the problem is due to EGR Failure and it cost me minimum of Rs 57000/= and they can give me Rs. 7000/= discount in repair charges and not more than that. In spite of the car showing the problem within the warranty period the VW car company and showroom people not taking any responsibility. They fail to respond to my Email regarding the problems Iam facing.
Now I approached the consumer court for justice and the matter is pending before the court.
This is how Volkswagen India company behave with Indian customer's. Once they sell the car that's end of it, neither they interested in rectify the problem nor have the courtesy to answer the customer.
  1. more than a month ago
  2. Service & Maintenance
  3. # 10
Mohit Wadehra Accepted Answer
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Hi
I own a vento TDI 2013.
I have also been told that the EGR of the vehicle has failed.
I have written an email to VW India.
However have not received any reply.
Could somebody share the email address of VW Germany.
Also is there any way of going back on the software upgrade that was done
Regards
Mohit Wadehra
9899460761
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