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  1. Binu
  2. Complaints, Objections
  3. Tuesday, November 21 2017
Hi,
I bought Maurti Ciaz Automatic petrol 3 months back. When I bought this car,company has told me that you will get 22KM mileage( as per company test) and at least 20 you can expect in this on road. When I used initially i gives only 17 KM mileage and after 1st service i even reduced to 12KM. We informed this in the showroom and two people came to check this car. after checking they also agreed that its very low mileage and said its happens for one out of 1000.. They are just asking us to show in service center again, which I am sure not going to help as we just finished 1st services.
What is the next step we can take on this ? how is the escalation and how to contact for this issue. Can they replace the car without any extra cost or they can resolve the issue
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Hello,

The Mileage as claimed are test mileage as certified by ARAI under simulator test conditions
The Mileage on real life basis is no where close to what referred as certified mileage

Also - the claimed Mileage is 19.12 Kmpl of Ciaz Automatic and not 22 Kmpl as what the showroom mentioned to you at the time of sale
Refer details on Maruti Ciaz Automatic

Also - the Mileage is based on number of factors
> Driving Speed
> Traffic
> Road conditions
> Tyre Pressure etc

But - Having said that 12 Kmpl Mileage is by definite low, in real life conditions.
Suggest to follow this post on Tips to Improve Mileage

If still the mileage remains low - suggest to ask dealer to give in writing, and may escalate to Manufacturer customer care for an apt solution. In case you strongly feels case of cheating and misrepresentation then may accord a legal view accordingly - but flip side of legal option is that it will take several years and may not always be in customer favor.

Should likely help !!


  1. more than a month ago
  2. Complaints, Objections
  3. # 1
SK Palit Accepted Answer
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My Ciaz automatic giving mileage of less than 10 kms on Noida roads. What to do..?


  1. more than a month ago
  2. Complaints, Objections
  3. # 2
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