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CSD Canteen Car Buying Process Revised in 2022. New Eligibility, Documents Explained

CSD Canteen Car Buying Process Revised in 2022. New Eligibility, Documents Explained

Car Purchase Process through CSD Canteen Revised and Updated in 2022. New Eligibility Norms, Documents for Commissioned Officers, JCO, PBOR, Exservicemen in Indian Army, Navy, IAF Force


CSD Canteen Car Buying Process - 2022 - Updated 

Its estimated that there are close to over 3000 products available at concessional price through CSD Canteen but car is the most expensive and desired Product. Its estimated that as against Civil Prices, Cars in CSD cost a lot lesser to tune of Rs 70,000 to 1.5 Lakh.

But, other consumer goods and items - which are available over the counter. Cars are bought through Authorized Car Dealerships only - however process and payments are routed through CSD Car Cell Unit and pricing is calculated with 50% Rebate on GST

  GST Rate Comparison  
Car Segment Civil Rates CSD Canteen Rates - Benefit with 50% Rebate on GST
Sub 4 Meter Petrol Car with Engine < 1.2 Litre 28% GST + 1% Cess = 29% 14% GST + 1% Cess = 15%
Sub 4 Meter Diesel Car with Engine < 1.5 Litre 28% GST + 3% Cess = 31% 14% GST + 3% Cess = 17%
Petrol Car with Engine > 1.2 Litre but < 1.5 Litre 28% GST + 17% Cess = 45% 14% GST + 17% Cess = 31%
Diesel Car with Engine > 1.5 Litre 28% GST + 17% Cess = 45% 14% GST + 17% Cess = 31%
Cars with Engine > 1.5 Litre but GC < 170 mm 28% GST + 20% Cess = 48% 14% GST + 20% Cess = 34%
Cars with Engine > 1.5 Litre and GC > 170 mm 28% GST + 22% Cess = 50% 14% GST + 22% Cess = 36%

 

 

Eligible Profiles for Buying Car through CSD

Whether - you from :-

  • Indian Army
  • Navy
  • Air Force
  • Defence Sector on payrolls of Government of India are eligible to buy cars through CSD.
  • Widows of Defence Officers, Parent of Deceased Officer who lost lives while serving the nation can also buy Car.

All Commissioner Officer, Ex-Servicemen from Defence Personnel can buy car irrespective of Ranks through CSD. Even - can also get finance from Private Banks or Nationalized Banks as per sole discretion.

    

CSD Car Buying Process in 2022 - Updated & Revised with Clear Instructions

 

Step 1 - Have Updated Documents

1. Ensure that you have

  • PAN Card Copy in Original with you
  • Aadhar Card
  • Csd Grocery Card duly renewed and updated, PPO, & discharge book,all in easily accessible place. 

Reason - many personnel have missing documents or have Grocery Card validity expired and thus face issue later on like when they get new Grocery card and process for billing it states that - 'Duplicate Demand already exists for Same PAN'. Also as a user you cant edit Grocery Details after updating once on site and same approved by ADMIN of Afdportal.

So First and foremost is to ensure Correct Documents with you

 

Step 2 - Check your Eligibility for Buying Car

CSD Canteen has specified a chart - which defines Car Eligibility basis Pay Scale of Defence Personnel and revised in Eligibility Criteria

CSD Pay Scale Maximum Car Price Minimum Service Criteria  Gap
Sepoy/ L.Naik /Naik / Naik Subedar. AC/LAC/CPL/SGT/JWO. OS/LS/PO/CPO (Pay Level 3A to 6) Rs 6 Lakh (without GST) First Car only after 5 years of Service Once in Job, Once in Retirement, but gap should be of 8 Years
Subedar / Subedar Major. WO/MWO. MCPO 2nd C/ MCPO 1st C (Pay Level 7 to 9) Rs 7 Lakh (without GST) First Car only after 5 years of Service  Second Car on Promotion as JCO and 3rd Car in Retirement, , but gap should be of 8 Years
Officer Grade and above: Pay Level 10 - 18 Rs 15 Lakh (without GST) Can Buy Car at any time 8 Yrs Gap before buying Second Car
Serving Defence Civilian Officer : Pay Level 11 - 18 Rs 15 Lakh (without GST) Can Buy Car at any time 8 years gap between 1st and 2nd car

 Do note that above Car Price Eligibility is without GST, technically 

  • Jawan can buy Cars with 1.5 Litre Petrol Cars having Exshowroom Price of Rs 8.7 Lakh and smaller 1.2 Litre Engine Cars having Ex-showroom Price of Rs 7.7 Lakh
  • JCO will be eligible for Cars with 1.5 Litre Petrol Cars having Exshowroom Price of Rs 10 Lakh and smaller 1.2 Litre Engine Cars having Ex-showroom Price of Rs 9 Lakh
  • SUV or Sedan Cars with Ex-showroom Price of Rs 21.75 Lakh would be what available for Officer Grade

  

Step 3 - User Registration on CSD Site

User Registration is the first Step. A User need to visit website https://afd.csdindia.gov.in/ and register to create a new user account (if not having).

How to Create User Account - Visit Site, Click Shop Now and then Register to create an account by submitting

  • Aadhaar for KYC
  • Grocery Card
  • PPO

Once application submitted - you will get a message that Thank you for Registering on the CSD AFD Online Portal. You will be sent notification after admin approves your request.

It can take anywhere from 1 to 4 Working Days from CSD Admin End to approve account. Do note that now no separate approval required for buying Car through CSD - anyone who meet eligibility norms and buying Car as per Limit Specified is by default approved.

 

Step 4 - Contacting Dealer Showroom for Car Availability, Price Quote

If you have not decided on the Car or looking for Detailed Model Wise Variant list, Features and Specifications - can check New Car Section of MyCarHelpline having 1 Pager details of every Model as sold. Also may check your Loan EMI through EMI Calculator

New Cars

Check Prices with Complete Features

Make
Model

 

  • Now is the time to contact your Car Dealer. Ensure that Dealer Showroom has Facilitation of Car Delivery through CSD Canteen

 

  • Also, Its important to note that all model Variants may not be listed and even if car model is approved, so pls check and enquire on Model Variant availability as every Model Variant as Unique Index Number, Price through CSD Canteen as what finalised

 

  • Once Model and Variant Finalized - ask Dealer to give a Proforma basis CSD Canteen Price List with breakup of Price, Road Tax, Insurance Premium having Model, Sub Model, Color including Tentative Delivery Status basis Stock. Do ensure that Unique Index Number as what allotted in CSD is mentioned with Model Variant Name, Color in the Proforma Invoice and even the final Invoice too

 

  • Also take - Availability Certificate that the car will be delivered in how many days post booking

 

  • Price Quoted by Dealer Showroom can be matched by Login to AFD Portal. In no-way a dealer can charge a higher or different price as what referred in CSD Portal, Ofcourse Registration and Insurance Premium is Separate.

 

Calculators Get One Touch Information
Car Loan EMI Calculator Car Loan EMI Calculator
Car Loan Eligibility Calculator Car Loan Eligibility Calculator
Car Loan Repayment Schedule Loan Repayment Calculator

 

Step 5 - Payment Process

In meanwhile your user account details will be approved in CSD Site and a confirmation would be received on your mail. Now you can arrange for Funds

  • Its time to Arrange Funds - If Ready Funds Available, its well and fine. Else apply for Car Loan with any Private Bank or PSU Bank
  • Car Loan Application to Loan Disbursement takes a short time in between 1 to 2 weeks. So - apply for loan only Post Sanction received. Do note that - In Certain Car Loan Cases - Banks also issue a consolidated Draft equivalent to value of Car - if Margin Money Deposited with them. Checkout with your Bank - If Facility Available. Ensure to keep a original copy of Bank Sanction / Disbursement Letter for Verification in CSD
  • RTGS to be done in favor of CSD Head Office Main Account AFD1 Receipts Only in Punjab National Bank in PNB Fort Branch, Mumbai. Pls ask for Account Number from local dealer

 

Step 6 - Uploading Documents in CSD Site

Then Online Applicantion Form with relevant documents (as listed in Tabular Format) should be uploaded in Soft Copy Format on CSD Website

  • Proof of Payment as made to CSD Head Office Main Account AFD1 Receipts in Punjab National Bank.
  • Pan card and Aadhar card (ID and Address Proof)
  • Job ID Proof, Pay Slip (If Working) / Exservicemen ID Proof (if retired) / Job ID Proof (if deceased and applied by family members)
  • Dealer Car Proforma Price with Make, Model Variant, Color Details
  • Availability Certificate from Dealer 
  • Once you choose the Canteen through which you intent to collect purchase order the bank to which payment is to be made will pop up - Make Payment and Submit Application

As soon as you submit applicationyou will get acceptance/ cancellation slip from CSD, Then - Generate Challan and Save Same to take a Print Out which is needed for submission to CSD Canteen.

 

 

Important Points while Filling and Submitting Application Form for CSD

» Pan Card Number and Grocery Number to be Mandatory Filled

» If Previous Car Purchased through CSD then date of Purchase, else if no previous car purchased then specify that no Previous Car Purchased. Do not Leave Column Blank

» Complete Address, Service Number, Date of Enrolment and for Ex-servicement Date of Discharge - all details to be completely filled

» There is no separate Priority List or Sanction needed. All Customers meeting in CSD Eligibility requirement criteria are well considered approved for taking benefit through purchase of Car through CSD

 

CSD HelpDesk

If someone faces an issue while doing registration can contacr on Helpdesk - 0120-4699923 

Also, a Whatsapp helpline number created for any CSD related query where can send message on 9321601308 for any issue related to Product Price or availability,

But, instead of making Phone call or Whatspp - recommended Medium is Helpdesk Email Id - This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.

created where any issue related to CSD can be emailed in. It will be quicker response through Email as against Phone call where you may continue try to connect.

 

Step 7 - Submit Documents in CSD Canteen for Purchase Order Issuance

In a couple of days - the unit through which purchase order is given will contact you. They will ask to check all documents in Original

  • CSD Challan Copy
  • Pan card and Aadhar card (ID and Address Proof)
  • Canteen Grocery Card (Remember your PIN) - also if your Grocery card is more than 10 yrs Old it needs renewal pre hand
  • Copy of Driving Licence (Driving License is Relaxed for Senior Citizens as per Guidelines issued in June 2015)
  • Service Certificate (Working) / Ex-Service ID Card Discharge Book and PPO (for Ex-Servicemen)
  • Relationship Proof in Original and PhotoCopy along with Pension Copy (Only in Deceased Cases) 
  • Dealer Car Proforma Price with Make, Model Variant, Color Details
  • Availability Certificate from Dealer 

 


Do Not Miss to Read on  :- CSD Car Prices in India (Next Article)


 

Step 8 - Purchase Order Issuance

  • The Purchase Order (including Sale Letter, Supply Order Number and Authority Letter) is then issued after scrutiny of documents either on same day or in next 2 to 3 days - you can take this Purchase Order along with you for taking Delivery.
  • Applicable Road Tax and Insurance Premium Payment has to be separately made by the Applicant at Dealer Premise or at RTO and Insurance Company on it own. Any additional accessories if bought will have to be paid separately by applicant to dealer directly

Important: In case the car is on waiting, a minimum booking amount can be done as decided by the manufacturer.. However - complete payment can only be made with CSD once dealer confirms that vehicle is in stock with availability certificate on letter head.

 

Issues Related to CSD

1. Duplicate Demand Exists for Same PAN : Like if you face this issue of Duplicate Demand 

You need to email and contact CSD Helpdesk Admin Team to get ur old demand deleted. There is no option on CSD Portal as of now to cancel demand from user end, only Admin Team has access. So pls connect them through Email, Whatsapp and other means to cancel demand

 

2. Demand Rejected: Like if in a case demand rejected due to any reason by Regional CSD then you need to submit in all details as

  • Grocery Card
  • PAN Card
  • Rejected Details Screenshot
  • Bank Transaction Details
  • Bank Account Details
  • Passbook Copy
  • Any other applicable documents related to CSD Service

as photocopy to URC Office, where they will check on reason and URC Office Team will take it ahead and send to Regional CSD Office in Mumbai which may take anywhere close to 3 Months

So Ensure that while Filling application for CSD - you should not make any mistakes which can lead to rejection of Demand in system.

 

3. Additional Document Required: If you face any such messge that pls upload PPO/Dischargebook having personal number details - then Personal number is Army number which is mentioned on the book/ppo

 

4. Registration Done on Exshowroom Price or CSD Price: Only 3 States / UT

  • Chandigarh
  • Punjab
  • Gujarat

allow registration amount to be calculated on Base Price (before GST) - rest if you plan to get car registered then Civil Price (i.e Ex-showroom Price) of car will be taken as base for calculation of Road Tax

Else - now BH Registration Bharat Series Number Plate also started where Pro-rata road tax needs to be paid every 2 years

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Important: If you seek advise or recommendation, pls raise query in Car Forum instead of posting in comments

 

Comments 314

Guest - Laxman Kumar on Sunday, 21 March 2021 05:51

I want to purchase car through PNB bank loan but Bank can't issue UTR no. Due to same bank. Website showing UTR No. Compulsory how to overcome this. Canteen helpdesk nos and e- mail iD no response.

I want to purchase car through PNB bank loan but Bank can't issue UTR no. Due to same bank. Website showing UTR No. Compulsory how to overcome this. Canteen helpdesk nos and e- mail iD no response.
Guest - Asish Sikdar on Thursday, 18 March 2021 20:19

Dealer delay to car delivery how to do

Dealer delay to car delivery how to do
Guest - Upender Singh on Wednesday, 24 February 2021 21:07

Is booking of car thought csd is open or close temporary.

Is booking of car thought csd is open or close temporary.
Guest - Vrinda Agnihotri on Tuesday, 23 February 2021 21:32

My husband is deceased, do i have to use my information on the afd portal while sign up?
Also, I don’t have a driving license. Is it necessary? Can my son attach his license?

My husband is deceased, do i have to use my information on the afd portal while sign up? Also, I don’t have a driving license. Is it necessary? Can my son attach his license?
Guest - Jagmohan K on Sunday, 07 March 2021 17:48

Yes you have to use your (Surviving dependent's) details for placing the orders, however the new details such as ppo will stay continued
License is not required for purchasing the vehicle

Yes you have to use your (Surviving dependent's) details for placing the orders, however the new details such as ppo will stay continued License is not required for purchasing the vehicle
Guest - Manjeet Singh on Thursday, 11 February 2021 16:45

my mother do not have Driving license. so Is it necessary. if yes so as family member can i submit my DL.

my mother do not have Driving license. so Is it necessary. if yes so as family member can i submit my DL.
Guest - Jagmohan K on Sunday, 07 March 2021 17:50

Not required

Not required
Guest - A Gajendran on Friday, 05 February 2021 12:59

Sir, how can I register with CSD Depot for purchasing of AFD items and also intimate where do I get user id & pass word

Sir, how can I register with CSD Depot for purchasing of AFD items and also intimate where do I get user id & pass word
Guest - Parshuram More on Monday, 01 February 2021 13:07

I am Naib Subedar retired on 1 Nov 2010
What will be purchase price limit for purchase of car.

I am Naib Subedar retired on 1 Nov 2010 What will be purchase price limit for purchase of car.
Guest - Amit on Friday, 29 January 2021 17:18

Sir i am naib subedar from last 2 years can i buy hundai venue s+ varient

Sir i am naib subedar from last 2 years can i buy hundai venue s+ varient
Guest - Malatesh on Thursday, 28 January 2021 19:56

As you mentioned that, as per norms 2021 Officer Grade and above: Pay Level 10 - 18 and Serving Civilian Officers are eligible for car buying . I contacted them they told not such orders are there... Officer grade above pay level 11 are eligible... please clarify.

As you mentioned that, as per norms 2021 Officer Grade and above: Pay Level 10 - 18 and Serving Civilian Officers are eligible for car buying . I contacted them they told not such orders are there... Officer grade above pay level 11 are eligible... please clarify.
Guest - sadan mohan sahu on Wednesday, 27 January 2021 20:40

sir i am an exservicemen retired from iaf on 15/03/2013.i have never registered earlier in afd csd portal for purchase of afd items .while on line regisration on submitting it shows card number ,chip number , pan number,email id already exists.at all times shows it shows error.i have tried since last fifteen days to caontact help desk to reset my profile but there is no response.i also mail the issue to helpdesk so many times but it is not responding.please help.

sir i am an exservicemen retired from iaf on 15/03/2013.i have never registered earlier in afd csd portal for purchase of afd items .while on line regisration on submitting it shows card number ,chip number , pan number,email id already exists.at all times shows it shows error.i have tried since last fifteen days to caontact help desk to reset my profile but there is no response.i also mail the issue to helpdesk so many times but it is not responding.please help.
Guest - Prashant on Wednesday, 27 January 2021 20:11

Sir ji driving licence are required for CSD facilitie. If I have no licence I purchase the car through CSD rate

Sir ji driving licence are required for CSD facilitie. If I have no licence I purchase the car through CSD rate
Guest - omsagar on Wednesday, 27 January 2021 10:20

sir, my father was promoted to honarary naib subedar at the time of retirement. should i select JCO(pay level 7-9) or OR(paylevel 3A-6) to register in new afd csd website. his pension details mentions payband 2 9300-34800. is it level 6 or 7. please reply

sir, my father was promoted to honarary naib subedar at the time of retirement. should i select JCO(pay level 7-9) or OR(paylevel 3A-6) to register in new afd csd website. his pension details mentions payband 2 9300-34800. is it level 6 or 7. please reply
Guest - TK singh on Wednesday, 16 December 2020 11:46

I m serving in iaf with payband 5 basic pay 45100, searching for venu

I m serving in iaf with payband 5 basic pay 45100, searching for venu
Guest - Girish on Thursday, 10 December 2020 21:23

Hallo sir is there any contect no of csd jwala meel gurugram. I submitt my docoment on 07 November but still my LS order is not given plz help.

Hallo sir is there any contect no of csd jwala meel gurugram. I submitt my docoment on 07 November but still my LS order is not given plz help.
Guest - Mohit on Tuesday, 22 December 2020 16:22

Do u get your LS and in how many days please tell

Do u get your LS and in how many days please tell
Guest - Appaji yellapu on Thursday, 03 December 2020 19:40

Sir I am an ex service personnel in army armpostal service and I was discharged from prior to April 1987 .I have been considered as ex service personnel status vide min of def om no 9(52)/88/D(Res)dated19/07/1989. Please advise weather I am eligible for purchase of car .as per csd car purchase all ex service personnel is eligible.i may please be clarified is there is any service conditions ie above 5 years applicable ..with regards

Sir I am an ex service personnel in army armpostal service and I was discharged from prior to April 1987 .I have been considered as ex service personnel status vide min of def om no 9(52)/88/D(Res)dated19/07/1989. Please advise weather I am eligible for purchase of car .as per csd car purchase all ex service personnel is eligible.i may please be clarified is there is any service conditions ie above 5 years applicable ..with regards
Guest - Gopal Nath on Tuesday, 01 December 2020 19:51

Very useful info for defence personnel
And looking after to more such info...

Very useful info for defence personnel And looking after to more such info...
Guest - Braven Kalita on Thursday, 26 November 2020 16:07

Hello Sir,
My Father is an Ex-servicemen Rank honorary Naib subedar Can he Buy vitara brezza Or bolero? Please Do Reply.

Hello Sir, My Father is an Ex-servicemen Rank honorary Naib subedar Can he Buy vitara brezza Or bolero? Please Do Reply.
Guest
Wednesday, 10 August 2022

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