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Experience of Buying Sony Bravia TV Online. Warranty, Installation

Experience of Buying Sony Bravia TV Online. Warranty, Installation

Are you Looking to Buy Sony Bravia TV. Here is my Personal Experience of Buying TV through Amazon with Comparison done with SnapDeal, FlipKart, PayTM and Authorized Showroom of Sony

 

Buying Sony Bravia TV Online - Sharing Experience

This is an experience of buying Sony W950D

Why Sony Bravia TV: Been Sony the number 1 in TV with best display resolution, reliability and past experience - have decided that the next TV should only be Sony

Visited Sony showroom to check for TV Range and Shortlisted Sony Bravia W950D for Exceptional Triluminos Display, Sound Clarity as best in range. The display was Crisp, Sound Output was awesome with sound output with Dual Acoustic Subwoofer even at maximum volume was Crystal Clear with best in class sound effect without any need of separate home theatre

 

Buying TV - Pre StageNow come the task of buying TV - whether from Sony Showroom or any nearby retail Store or online

Checked Prices, Sony Showroom Target with price of 74900 as against MRP price of 77900. Checked therein Online - Amazon was offering for Rs 71900, Snapdeal was surprisingly low at 68000 rupees, while Flipkart was offering for 71000 rupees

Sony sales consultant understanding that I am a prospective customer ask me when am I looking to buy this TV and what would be the medium of payment.  I told him very clearly TV buying does not need research for a week. I have already shortlisted Sony and based on Display, Sound- w950d looks way ahead of other Televisions and may buy in 1 to 2 days maximum

The sales consultant then went inside in came out with the last price which can be offered to me in Rupees 73000 in all so told that the warranty would not be applicable if buying from online retailer.  I told him to call me back later half of the day with the better price if available, as the price still seems higher

 

WarrantyCame back home and checked Prices

1. Amazon: Selling at Rs 71900

2. SnapDeal: Selling at Rs 68000

3. FlipKart - Selling at Rs 71000

4. PayTm - Selling at Rs 65000 with additional CashBack of Rs 10000

Called up Sony India to really check whether the warranty would be applicable in mine to online retailers I was surprised that they said that the warranty is applicable only if the seller who is the online retailing platform approve a listed with them it mean all sellers of Flipkart or Amazon on Snapdeal or not approved for them for the warranty condition

 

This is the list as shared by Sony India for Warranty - wherein they confirmed that Warranty would be applicable and Installation will be provided only if bought from below sellers on respective Online Platform

Snapdeal Amazon FlipKart PayTM
RR Enterprises CloudTail WS Retail Not approved for any seller
Galaxy TechFone RL Properties  
RL Properties   Galaxy  
Sahu Agency   Dhansh Electronics  
Sidhansh electronics      
Symphony      
NavkaR Secuities      
Mehta EE Store      

 PayTM been lowest in price - does not have any warranty. 

 

Final Price Negotiation and Purchase: Now in another 2 hours I got a call from Sony showroom that can bring down the price to Rupees 71500 along with the festival offer of 1TB hard disc provided if I can make the payment today.  Only catch was that a sales consultant told that if you are making it as cash payment then the price would be applicable, else the original price of 73000 Rupees as told would remain intact as their is 2% charges on making payment through credit card.

Seller at Snapdeal and Flipkart were not the sellers as mentioned by Sony India and thus the warranty told would not be applicable.

Now when to another local electronic store nearby to my home that person started from price of rupee 74000  and he came down as low as 68000 on negotiation. Almost finalized to buy from him - asked him to  confirm for all freebies as 1 TB HDD, TV Camera and IR Blaster.

There the catch was that person said that he has bought down the price to be at par with Online retailers and the price does not include in 1TB hard disc or camera or IR blaster which otherwise was been authored by Sony showroom.

Left in the deal there in.  next morning online Amazon was offering a lightning deal of the television for rupees 63999 without 1TB hard disc but do it include IR blaster and camera. The additional Hard disk was not much required, even the seller of Amazon was CloudTail. Evaluating all the prices received yesterday, transparency made the purchase at a very good price of Rs 63999

Order was placed on 19th October by making Complete Payment,

 

Installation Issues and Resolution: Order was Placed on 19th October, delivered in just 1 day by Amazon as got TV on 20th October morning at 10.30am (exceptional fast service) and booked Installation request with Sony India on 20st October. Got SMS with contact number of Installation Agency in 30 minutes at 11.15am

Now again there was an issue, when called on the number provided of Installation agency - he denied that he would not be doing installation of TV from online retailers Amazon Flipkart Snapdeal Paytm any one of them. Despite telling him that CloudTail was checked as listed authorized retailer for Sony, the Installation agency denied Installation

Now was the action time - had a quick Call with Sony India customer care and Amazon - both confirmed Cloudtail is a listed seller and dealer can not deny same. Told them to resolve in issue and confirm in maximum 2 hours i.e. latest by 1.30pm

Surprisingly - no call received from Sony India or Amazon. Next call was firm and spoken to supervisor with firm voice for the cheating feel after buying TV and also sent an email. Also - expressed concern on warranty whether the same applicable. Voila - it worked and in next 1 hour at 3pm got call from Installation center that they were apologetic and were unaware that CloudTail is approved and is ready to perform Installation and warranty would be applicable. Even got confirmation from Sony India too for a quick confirmation on same again

The Installation person visited the house in another 30 minutes at sharp 3.30pm, performed clean installation with a thorough demo of the TV and seeing the clean installation, impeccable sound clarity and TV Display clarity - it all ended as an happy ending.

The Clarity, TV Viewing, Functions are smooth with Crisp Crystal Clear Display.

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Comments 2

Guest - Raj on Friday, 25 January 2019 16:50

Thanks man. your review helped me before i place an order from PAYTM from unknown reseller. T

Thanks man. your review helped me before i place an order from PAYTM from unknown reseller. T
Guest - Divyesh on Saturday, 23 September 2017 21:17

Thanks a lot for this post, it was really helpful. Am currently looking to buy Sony tv and was thinking of paytm due to the huge cashback its offering. But the above post helps, and I would prefer a registered online seller or offline authorized store. :)

Thanks a lot for this post, it was really helpful. Am currently looking to buy Sony tv and was thinking of paytm due to the huge cashback its offering. But the above post helps, and I would prefer a registered online seller or offline authorized store. :)
Guest
Thursday, 19 September 2019

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