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JD Power Ratings for Best Sales Satisfaction, After Sales Service to Car Companies

JD Power Ratings for Best Sales Satisfaction, After Sales Service to Car Companies

JD Power Ratings announced for Passenger Car Companies Performing Best in Sales Satisfaction Index and After Sales Service Satisfaction Index in India. Best Car Manufacturers with Ratings in India

 

JD Power Ratings in SSI, CSI

JD Power is known for most Authentic and Prestigious Research Oriented Companies with 5 Decades of Experience. JD Power Awards in Automotive Segment truly defines the best as what customer perceives the brand

» Sales Satisfaction awards relates to Sales Process, Commitment, Booking process, Time taken in Delivery including Trained Dealership in answering customer queries

» Customer Satisfaction comes even better as Post Sale Ownership, Servicing and goes on as After Sales Experience

While Mahindra Tops in Sales Satisfaction – its Hyundai India which is topping charts in Customer Satisfaction and also importantly defines Customer experience

The concern lies with Renault and Volkswagen who yet again are at rock bottom in both Customer Satisfaction and Sales Satisfaction Index

Below are JD Power Ratings in Sales Satisfaction and After Sales Service Customer Satisfaction

JD Power Ratings

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» Honda Cars India who once used to be in Number 1 in Customer Satisfaction Index does not even feature in Top 5 Ratings in both Customer Satisfaction and Sales Satisfaction Index. Shockingly, its even below smaller Datsun Brand

» Tata Motors Number 2 Rating in After Sales Satisfaction Index shows that Tata Motors is not only Investing in R&D, Technology but also bringing a change in offering delight to customer by been at par with Maruti Suzuki

» Ford India has offlate been on Campaigns to state Low Ownership to customers. But seems in After Sales Satisfaction Index has slipped

» Maruti Suzuki has high waiting on Dzire, Brezza, Baleno - could possibly be a reason for low Sales Satisfaction Score

» Hyundai India attained score of 923 which is best of recent times showing marked improvement and almost 100 Point plus from previous year score of 815. Kudos for making such a commendable improvement.

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Saturday, 25 November 2017

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